Im a landlord and Ive just let my property with the help of Lois Swaby at William H Brown. I cant say enough good things about her and would recommend them to anyone Lois was extremely efficient and a pleasure to deal with from the start. Always returning e-mails and phone calls and keeping me up to date with any news regarding viewings etc.It took no time at all to find a tenant and I was so pleased I used this company compared to previous poor experiences with other estate agents.worth every penny and I will definitely use again in the future Well done !!
Nina , Rachael and all the staff went beyond their job. Carnt thank them or praise them enough.
I am a landlady and I would never entrust my properties to this agency! With this agency you just lose time and incomes from your property. I was looking for a property to rent in Cottingham and surronding area, and a I found, on rightmove, a nice a property managed from W.H.B. The price was quite high from the standard in that area, but for me wasn't a problem. I wasn't in Hull, so, without any viewing, I asked to have some more information about the property(updated photo and some details) plus the instructions to rent that property if I am not able to be there in person. I never received any info I required about the property, but to avoid loosing the deal, I filled the tenant application form anyway. They asked me to go to a specific estate agency in my area for the identification and I followed all their istructions step by step. After 15 days they said they still need identification (!!?? bad comunicator among: Touchstone - agent - client).. I started to be not happy about the service, but I decided to go to Willerby for a couple of days to fix all the issues anyway. We informed to the agency we were arriving in Hull, but, due the traffic and bad weather, wasn't easy to view the property the same day... infact we arrange the viewing the day after. The agent arrived with wrong key and wanted to show us a similar property adjacent to the one we were interested in (and already rented). Obviosly after 600 km we wanted to see the property where we would have move in, not a similar one! She started to be upset and said she had to rearrange a viewing and the first day available would have been the next week! We were shocked and understandably annoyed from that unprofessional behavior. For me the deal was gone, but my partner tried to insist to rearrange the viewing for the next day (saturday), but the agent was visibly upset. We easly found another solution with a good agency the same day. That property is still on the market. We spoke about this to some of my partner'colleagues and they said that this agency's bad reputation is already known, and from the reviews I am reading online it's true. it's unbelievable how they created problems on problems with an easy deal: one nice and rentable property and a potential tenant fully referenced!
This time last year my house sale fell through which meant I lost the house I was due to buy, I lost a substantial amount of money for photos for press pack (which should be free) surveys and solicitors upfront payments as recommend by Browns. So soon as I was out of contract I got rid of them otherwise would have been charged a fee. I went locally to a family firm who have sold my house and helped me to purchase my new one within 8 weeks, no hassle no excuses just doing what a good estate agent should do. Don't use Browns use Whitakers
I've been working with William H Brown for a number of years to procure various properties in the region. Recently I was introduced to their letting services which I've found professional with a personal touch. I'd be happy to recommend their services to others.
William H Brown Estate Agents in Willerby Hull is a UK Real Estate Agency based in Willerby, Yorkshire and the Humber. William H Brown Estate Agents in Willerby Hull is located at 10 Kingston Rd, Willerby, Hull HU10 6BN, UK.
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